1. Applicability
This Refund Policy applies to all purchases of VPN services provided by LLC IDEA through Private Net (privatenet.app).
2. Refund Eligibility
- Eligible for refunds: Paid subscription fees within 14 days of initial purchase if you have used less than 10 GB of data.
- Not eligible for refunds: Free trial subscriptions, usage beyond 10 GB, renewals after the first billing cycle.
3. Refund Process
- Submit a refund request via support@privatenet.app within the eligibility window.
- Requests should include your account email, subscription plan, and reason for refund.
4. Timeframe for Refunds
Approved refunds will be processed to the original payment method within 7–10 business days.
5. Non‑Refundable Items
- Fees for additional services (e.g., static IP, dedicated server) unless explicitly covered.
- Any charges incurred due to third‑party payment processors or currency conversion fees.
6. How to Request a Refund
To request a refund, please contact our support team:
- Email: support@privatenet.app
- Subject: "Refund Request"
- Include: Account email, subscription details, usage data (if applicable).
7. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be posted here with an updated "Last updated" date.
8. Contact Information
If you have any questions regarding this Refund Policy, please contact us:
- Email: support@privatenet.app
- Address: Frunze Street 282a, Bishkek 720011, Kyrgyzstan