Terms of Service

Last updated: 8/7/2025

LLC IDEA (VAT IE 6388047V), registered in Kyrgyzstan, d/b/a Private Net (https://privatenet.app)

1. Acceptance of Terms

By accessing and using the VPN services provided by LLC IDEA (d/b/a Private Net) at privatenet.app, you agree to be bound by these Terms of Service. If you do not agree, please discontinue use immediately.

2. Service Description

LLC IDEA offers VPN (Virtual Private Network) services, including:

  • 10-day free trial with full access to all features
  • Subscription plans starting at $0.99/month
  • Access to 10+ server locations worldwide
  • VLESS protocol for enhanced security and speed
  • Military-grade AES-256 encryption

3. Pricing and Payment Terms

Free Trial:

  • 10 days of free access (no credit card required)
  • Trial expires automatically after 10 days
  • One trial per user account

Subscription Plans:

  • Monthly plans from $0.99 USD
  • Longer-term plans with discounts available
  • One device per subscription
  • Automatic renewal, unless cancelled prior to renewal date
  • Payments processed securely through third-party providers

4. Account Registration

  • You must provide accurate and complete information.
  • You are responsible for maintaining your account credentials.
  • One account allowed per individual.
  • Users must be at least 13 years old.
  • Account sharing is strictly prohibited.

5. Acceptable Use Policy

You agree NOT to use our service for:

  • Illegal activities or content
  • Harassment, abuse, or harm to others
  • Spamming or sending unsolicited communications
  • Distributing malware or viruses
  • Copyright infringement
  • Attempting to breach our security measures
  • Reselling or redistributing our service

6. Service Availability

  • We strive for 99.9% uptime but cannot guarantee uninterrupted service.
  • Scheduled maintenance may cause temporary interruptions.
  • We reserve the right to modify, suspend, or discontinue features or server locations at any time.

7. Refund Policy

  • Free trial users are not eligible for refunds.
  • Refunds for paid subscriptions are issued to the original payment method.
  • Requests must be submitted via email within the active subscription period.
  • No refunds for completed subscription periods.

8. Privacy and Data Protection

  • We maintain a strict no-logs policy for browsing activity.
  • Account data is stored securely under industry standards.
  • We do not sell or share personal data with third parties.
  • For complete details, see our Privacy Policy.

9. Intellectual Property

  • All content and software are owned by LLC IDEA or its licensors.
  • You may not copy, modify, or distribute our software.
  • Trademarks and logos are protected.
  • User-generated content remains your property.

10. Limitation of Liability

LLC IDEA shall not be liable for any indirect, incidental, special, consequential, or punitive damages (including loss of profits, data, use, goodwill, or other intangible losses) arising from your use of the service.

11. Termination

  • You may terminate your account at any time through your account settings or by emailing support.
  • We may suspend or terminate accounts for violations of these Terms.
  • Termination does not relieve you of any payment obligations.
  • We may retain data as required by law.

12. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted here with an updated "Last updated" date. Continued use constitutes acceptance of the new terms.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of Kyrgyzstan, without regard to its conflict of law provisions.

14. Contact Information

For questions regarding these Terms of Service, please contact us:

  • Email: support@privatenet.app
  • Website: https://privatenet.app
  • Address: Frunze Street 282a, Bishkek 720011, Kyrgyzstan